Shipping and Returns

Stowaway towels are compact and light so they don't cost too much to deliver to you. We aim to keep our delivery costs as low as possible but we also want you to receive them as quickly as possible (we hate waiting for online deliveries too!).

We are passionate about minimising waste and we use minimal packaging on our products. They’re plastic-free and made from sustainable materials.

If you have any questions about shipping then feel free to get in touch with us at hello@stowaway.nz

SHIPPING RATES

New Zealand
Free shipping nationwide for orders over $75
$7 nationwide for orders under $75

Australia
Free shipping for orders over $150
$20 flat rate for orders under $150

International
Free shipping for orders over $200
$30 flat rate for orders under $200

DELIVERY DETAILS

All orders are dispatched within 1-3 working days via CourierPost.

New Zealand orders should be received 2-3 days following dispatch (unless to a rural address or to the South Island). Australia orders should be received within 5-10 days following dispatch. Other international orders may take up to two weeks following dispatch.

Please note we do not ship to PO Box addresses.

If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.

HOW WE PACKAGE YOUR ORDERS

We aim to package your orders to be as zero waste as possible. They’re sent using minimal plastic-free and sustainable materials.

Your order is carefully wrapped in acid-free tissue paper and secured with a biodegradable sticker and placed in a home compostable courier bag for delivery to your home. Our thank you cards are printed on sustainability sourced paper.

If you don’t compost then please reuse your courier bag rather than sending it to landfill.

RETURNS

If you are not completely happy with your purchase then we will provide you with a full refund or exchange within 14 days of your order being made. For December orders, returns or exchanges will be accepted until 31 January.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do accept international returns however we are unable to refund the cost of returning the goods to us.

Original shipping costs are unable to be refunded.

We may not always be able to replace your item. In this case we reserve the right to issue you a refund. 

HOW TO RETURN AN ITEM TO US

All faulty items must be reported to us via email within three days of receiving, including a photo (if the fault is visible) and whether you would like a replacement item or a refund. Securely repackage your unused item. You are responsible for the product until it reaches us. Stowaway does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer. If you are shipping an item over $100 then we recommend using a tracked shipping service.

Address for returns will be provided via email.

We will advise you once we have received your goods. 

HOW IS YOUR REFUND PROCESSED?

Once your item has been received by us your refund will be processed in the original form of payment within five working days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from Stowaway.

SALE ITEMS

Sale items may not be returned or exchanged unless they are faulty.

CONTACT US

If you have any enquiries please contact hello@stowaway.nz